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Please Note :

We do not accept calls after 5 PM or on SUNDAY. Yes..We need our Beauty Sleep.

We do not answer questions which answers are available through the CUSTOMER CARE.
Please read CUSTOMER CARE and STORE UPDATES before sending us SMS or Calling Us.
Thanks for your kind understanding
 
 

Home » Customer Service

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Customer Service

Milky Ribbon is offering selective styles and great quality items at affordable prices. Our items are all imported from countries like Japan, Korea and Hongkong. They arrived in very limited quantities as it is our main priority  to maintain the FRESHNESS of our cosmetics stocks and only distribute the latest production batch from their manufacturers. We do not sell stock over cosmetic supplies or near their expiry dates.

Take a look at our selective hard to find cosmetic brands which are very popular in Japan and only to be sold in Japan Domestic Market only.

Our Price are NETT price.

We Are Here To make them available for You ...

Why Shop With Us ??

  • All our products are Guaranteed Original and packed in their original packaging.
  • Milky had tried and tested some of the products among ourselves, friends and family, therefore we only sell products we believe would works.
  • It is against the Law to sell Fake Japanese Cosmetic Brands which can caused severe danger to your health. All our cosmetic brands are guaranteed ORIGINAL and had passed the Japanese Consumer Quality Control Test.
  • Most of our items are ready in stock
  • No worries on expensive overseas shipping fees, those extra hidden postal charge by Indonesian Post or Handling Feess
  • You can shop in your pajamas or bikini or in Starbucks.
  • Get Japanese Top Brands cosmetics samples for purchase over Rp500.000

     

PAYMENT
Bank Transfer Via : BCA or Citibank
Paypal - subject to 4% service charge to Paypal.
We don't accept Credit Card for Security reason.

Payment should be made within 3 working days. We do not guarantee the stock availability, if you pay late. Sorry, Girls...

Please never forget to CONFIRM your payment thru our contact form Or,  SMS to 021.95105510
SMS Format for Payment Confirmation : Your Name & Amount Paid.
 

CANCELLING ORDER
If you wish to cancel you order within 3 days, We will be very glad if you inform us , so that the item/s can be made available for others to puchase, SMS to 021.95105510 or Just email us.


SHIPPING & DELIVERY

Currently we only ship to Cities/Countries listed in Shipping Rates Table by Courier or Regular Post. For other cities or countries, please do contact us. We are obliged to make you happy.
Note : We will ship your items immediately after we received your payment. Items are held for 3 working days only after ordering.If you make payment confirmation before 12 pm ( 12 noon ) your item will be sent to the courier office on the sama day and you get to receive it  and be happy much sooner... ^_^
 

Rush/Urgent Delivery
We use Tiki JNE to deliver all your items. Therefore, how many days it takes for your items to reach you is completely not in our ability to control. Should you need your items urgently, please order minimal a week before your urgent date.For Jakarta Area, minimum of 3 days should be sufficient.
                                                                                                         

GIFT WRAPPING SERVICE
You can buy items for a gift. Minimum charge applied for gift wrapping service and that petite little card. Contact us for details.
 

REFUND
Refund can only be made within 7 days after your item arrived. We are not responsible on goods damaged during shipping. We cannot change the clothing item if you had bought the wrong size.However, we check every items before sending them to you, we will inform you immediately if in the case that the item is last one and damage.Therefore it is very important to give us your contact / phone number.
 

ITEMS RESERVATION
Some limited edition items or very popular ones in Japan needs to be reserved.  We don't like this too, but in Japan, limited edition items are very fast selling. Our suppliers are doing their best to get it as most cosmetic items are only meant to be sold to JAPANESE MARKET ONLY. You will have to put your name to be included in the Waiting List in order to be the first lucky batch to get it. A deposit of a certain amount may  also be required.
To be included in the waiting list , on the product page and click :


OUT OF STOCK ITEMS
Our items comes in limited quantities, some items may be available to be re-ordered. Should you find any items you would love to buy and it is in Sold Out status, please contact us. We will try our best to get it for you.
 

OTHER BRANDS / PRODUCTS

If you required some items or brands from Japan that you would like to buy, please contact us and we will try our best to get it for you.
 

Please contact us if you still have further questions. Thanks :)

PS :

  • We are sorry that we do not answer phone after 5 pm or reply sms after that hour. Sometimes we received calls during late hours and it disturb our beauty sleep.
  • Please read Customer Care and Store Updates before contacting us. Thanks

 

 

 
 
 
 
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